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Frayze Privacy Policy

Frayze Privacy Policy

Frayze Privacy Policy

Effective Date: April 21, 2025

Frayze Technologies Inc.

Website: https://frayze.ca

Frayze Technologies Inc. (“Frayze”, “we”, “us”, or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This document outlines how we collect, use, store, and share your information when you engage with our websites, applications, CRM systems, AI tools, and digital services.

1. Information We Collect

We collect both Personal Information and Non-Personal Information through the following channels:

a. Information You Provide

  • Name, email address, phone number, business information, and other identifiers submitted through contact forms, demo requests, lead capture pages, and discovery forms.
  • Payment and billing details when signing up for paid services.
  • Content or data shared in onboarding, support, or consultation processes.

b. Automatically Collected Information

  • IP address, browser type, device ID, referral URLs, and geolocation data via cookies, analytics tools (e.g., Google Analytics), and tag managers (e.g., GTM).
  • Behavior tracking, such as clicks, scroll depth, form submissions, page views, and conversion events via tools like Meta Pixel, Google Ads, and LinkedIn Insight Tag.

c. CRM and Automation System Data

When using Frayze-powered CRM or automation services:

  • Customer names, contact details, lead sources, form data, messaging history (SMS/email/chat), credit-related information (if applicable), and AI scoring metrics.
  • Internal communications and sales rep activity when using our sales enablement tools.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our CRM, automation, and AI services.
  • Personalize and optimize user experience across web and mobile platforms.
  • Deliver marketing campaigns, retargeting ads, and automated follow-up sequences.
  • Analyze performance metrics to improve conversion rates and user outcomes.
  • Fulfill legal, regulatory, or contractual obligations (e.g., tax, billing, data storage).
  • Detect, prevent, and respond to fraud, abuse, or security incidents.

3. Data Sharing and Third Parties

We do not sell your data. We may share your data with the following:

  • Service Providers: Hosting, analytics, email/SMS delivery, payment processors, and customer support platforms.
  • Marketing & Advertising Platforms: Meta (Facebook/Instagram), Google Ads, LinkedIn, Snapchat, TikTok for campaign delivery and retargeting.
  • Automation & AI Integrations: Platforms such as OpenAI, Make, Zapier, or n8n (hosted at automations.frayze.ca) to process automation workflows.
  • Cloud & Infrastructure Providers: AWS (MySQL, Lambda), Railway (for Tenalyze), and others for technical hosting.

All data sharing is governed by contracts and compliance with PIPEDA (Canada), CASL, and applicable international regulations (GDPR/CCPA where applicable).

4. Data Retention

We retain personal data for as long as necessary:

  • To fulfill the purposes outlined in this policy,
  • To comply with legal obligations, and
  • To support future reactivation, marketing, or reporting unless explicitly requested otherwise.

CRM and automation system data may be retained for up to 36 months unless subject to specific deletion requests.

5. Cookies and Tracking

Frayze uses cookies, web beacons, and similar technologies to:

  • Understand site usage and performance.
  • Improve user navigation and session experience.
  • Enable advertising and conversion tracking.

Users may opt out or modify cookie settings through their browser or by using tools like the Google Analytics Opt-Out Browser Add-on.

6. AI Processing and Automated Decision-Making

Frayze systems may use AI and ML algorithms to:

  • Score leads based on behavioral and submitted data.
  • Predict user interest and automate sales follow-up.
  • Generate messaging or summaries for customer interactions.

These decisions are intended to assist, not replace, human judgment. Users may request a review of any decision made solely by automated processing.

7. Your Rights

Depending on your jurisdiction, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for data use at any time.
  • Object to processing or request data portability.

Please email us at privacy@frayze.ca to exercise any of these rights.

8. Data Security

We implement industry-standard security protocols including:

  • End-to-end encryption where appropriate.
  • Secure data hosting with firewalls and access controls.
  • Role-based access management within internal CRM tools.
  • Regular audits of automation workflows and cloud infrastructure.

However, no transmission method over the internet is 100% secure. You acknowledge that you provide information at your own risk.

9. Children’s Privacy

Frayze services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy. Updates will be posted on this page and reflected with a revised “Effective Date.” Significant changes will be communicated via email or account notices.

11. Contact Us

For questions or privacy-related concerns, contact:

Frayze Technologies Inc.

Thunder Bay, Ontario, Canada

📧 privacy@frayze.ca

🌐 https://frayze.ca

12. 

Third-Party Integrations on Client Websites

Frayze provides automation tools and CRM systems that may be embedded on third-party websites (e.g., fitness centers, dealerships, real estate sites). In such cases, we may collect user data on behalf of our clients, including form submissions, interaction logs, and analytics. This data remains the property of the client, and Frayze acts only as a data processor under applicable laws.

Clients are responsible for ensuring their own website terms and disclosures are consistent with how our tools are used.

13. 

International Data Transfers

If your data is processed outside of Canada (e.g., by cloud services or AI tools hosted in the United States or EU), we ensure all transfers comply with applicable cross-border data protection regulations, such as Standard Contractual Clauses (SCCs) under GDPR.

14. 

Business Transfers

In the event that Frayze Technologies Inc. is involved in a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred as part of that transaction. You will be notified via email and/or a prominent notice on our website of any change in data ownership or control.

15. 

User-Generated Content & Testimonials

If you voluntarily submit testimonials, case studies, or content for marketing purposes, you agree that we may display this content publicly along with your name, company, or submitted information, unless you request anonymization in writing.

16. 

AI Model Training (Optional Disclosure)

If you plan to use Frayze’s user data to improve internal AI models, add a section like this:

We may use de-identified and aggregated customer interactions to improve our AI systems. This data is stripped of personal identifiers and used solely to enhance product performance and accuracy. No personal or confidential business information is ever used for third-party AI training or resale.

17. 

Data Breach Notification

In the unlikely event of a data breach, we will notify affected users promptly in accordance with PIPEDA and other relevant laws. Notification will include the nature of the breach, information potentially exposed, mitigation steps taken, and your rights.