Terms of Service (Updated)

Effective Date: January 8, 2026

These Terms of Service (“Terms”) govern your access to and use of Frayze’s websites, platform and services (“Services”). By using the Services, you agree to these Terms.

1. Acceptance & Updates

Using our Services constitutes acceptance of these Terms. Do not use our Services if you disagree. We may update Terms periodically; your continued use signifies acceptance of changes.

2. Services Provided

Frayze offers AI‑powered CRM, marketing automation, websites/SEO, custom development, consulting and analytics. Subscription fees are charged per tier, and usage‑based billing applies to SMS, calls, emails, AI interactions and workflow automation. Third‑party integrations (e.g., Twilio, Meta, AWS, OpenAI, GHL) power many features; Frayze is not responsible for outages or data loss caused by these providers.

3. Eligibility & Account Responsibilities

You must be at least 18 years old or the legal age of majority in your jurisdiction. You are responsible for maintaining the confidentiality of login credentials and for all activities under your account; immediately notify us of unauthorized access.

4. Pricing, Billing, Usage & Cancellations

Our Services include subscription fees and usage‑based billing. Subscription fees are non‑refundable once service is delivered unless otherwise stated. You agree to pay usage fees for calls, texts, emails, AI usage and automations beyond included credits. You may cancel at any time by contacting us or via account settings; cancellations must be received at least three business days before renewal to avoid charges. Billing issues must be reported within 10 days of the invoice date.

5. Fair Use & Acceptable Use

You must not misuse our platform to send spam, harass others, violate laws or conduct fraud or illegal activities. See our Acceptable Use Policy for details. Violations may result in suspension or termination.

6. AI & Automation Disclaimer

AI and automation features are designed to assist your business; outcomes may vary, and we do not guarantee results. You remain responsible for reviewing AI‑generated content and ensuring compliance with laws. Beta or experimental features are provided “as is,” without warranties.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. Services may be unavailable due to maintenance, third‑party outages (e.g., Twilio, AWS) or other unforeseen issues.

8. Data Ownership & Retention

You retain ownership of your data. Frayze does not sell or share your data without permission. We may access data solely to deliver services and support. Upon cancellation, we may retain data for up to 60 days or as required by law.

9. Intellectual Property

All content, code and trademarks on our site and platform are owned by Frayze or our licensors. You may not copy, modify or reverse‑engineer our software without prior written consent.

10. Termination

We may suspend or terminate accounts for violation of these Terms, non‑payment, misuse of the platform or to protect the platform’s integrity. You may terminate your subscription at any time. Outstanding usage fees and subscriptions must be paid upon termination.

11. Third‑Party Links & Content

Our platform contains links to third‑party websites and integrates with third‑party services. We are not responsible for their content, data practices or availability.

12. Privacy Policy

Our Privacy Policy forms part of these Terms. By using the Services, you consent to the collection and use of data as described therein.

13. Changes to Services & Pricing

We may modify or discontinue services or adjust pricing. We will notify you of changes via website or email. Continued use after changes indicates acceptance.

14. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada, without regard to conflicts of laws principles. Any disputes arising under these Terms shall be resolved in Ontario courts.

15. Support & Contact

For support or questions about these Terms, contact support@frayze.ca or mail Frayze Technologies Inc., [address].