Capability — Reputation

Turn Every Happy Customer Into a 5-Star Review.

Frayze asks for the review at the moment they're happiest, makes leaving one a two-tap job, and replies to every rating that lands — so your Google profile fills with recent 5-star reviews while competitors sit on stale ones.

Reviews on autopilot

Northern Plumbing & Heating

Plumber · Thunder Bay

Open
4.9
127 reviews
Call
Directions
Website

Recent reviews

DM
Dave M.

Showed up same day and fixed it fast. Booked right through their site.

KL
Karen L.

Easiest quote I've ever gotten. Highly recommend.

Every finished job auto-requests a review. Trust compounds.

Buyers Read Your Reviews Before They Ever Call You

The map pack is a beauty contest decided by stars and recency. A handful of old four-star reviews loses to the competitor with two hundred recent ones — and you never even make the shortlist.

The industry research is clear:
9 in 10

Buyers read online reviews before choosing a local business

88%

Trust online reviews as much as a personal recommendation (industry research)

First

Your star rating is the first thing a shopper sees in the map pack — before your website

How the Review Engine Works

Every finished job becomes a review request — at the moment the customer is happiest.

1

Job Done

A sale closes or a job wraps — the system knows and kicks off the ask automatically.

2

Perfectly-Timed Ask

The customer gets a friendly, branded text and email with a one-tap link to leave a review.

3

One Tap to Post

Leaving a review takes seconds. The same message also gives an unhappy customer a direct line to your team, so problems reach you fast instead of getting buried online.

4

Every Review Answered

AI drafts an on-brand reply to each review — you approve, it posts. Consistent responses signal a business that cares.

What Comes With the Review Engine

Requests, monitoring, and replies — run for you across every site that matters, not one more dashboard to check.

The Review Engine

  • Auto-requests after every job or sale
  • One-tap Google & Facebook review links
  • Branded text + email, timed to land

Monitor & Respond

  • Every review in one unified inbox
  • AI-drafted, on-brand replies you approve
  • Live review widget embedded on your site

Reputation & Review Management — Common Questions

Straight answers on how the review engine gets you more reviews and handles the replies.

THE CONNECTED SYSTEM

Everything Frayze automates for you

This layer plugs into one connected system — here’s the full set of capabilities working behind the scenes.

AI Lead Response

Every inquiry gets answered in seconds — day, night, and weekends.

Learn more

AI Receptionist

A 24/7 voice assistant that answers, qualifies, and books for you.

Learn more

Missed-Call Follow-Up

Every missed call gets an instant text back before they call the next guy.

Learn more

Lead Qualification

Filter out tire-kickers so your team only talks to ready-to-buy customers.

Appointment Booking

Leads book themselves straight into your calendar — no phone tag.

Pipeline Automation

Every deal moves forward on its own, so nothing slips through the cracks.

Reviews & Reputation

Automatically ask for reviews at the right moment and turn 5-star feedback into new customers.

Learn more

Follow-Up Sequences

Automated email and SMS that nurture every lead until they're ready to buy.

Estimates, Invoicing & Document Signing

Send quotes, collect payment, and get contracts and documents signed — all in one place.

Reputation Feeds the Whole Machine

Reviews aren't a vanity metric — they're the fuel for local search and trust. They power your Google Business Profile and local-pack ranking, get requested automatically by the CRM after every job, and the AI drafts every reply.

See where it sits in the wider managed platform.
Stars win the click. The system earns the stars.

Where Reputation Wins the Most

Car Dealerships

A dealer with hundreds of recent five-star reviews beats the lot down the road every time a shopper checks Google.

See Use Case

Trades & Contractors

Homeowners hire the roofer or plumber with the most recent five-star reviews — reputation is the whole pitch.

See Use Case

Any Local, High-Trust Business

Clinics, salons, firms — when people choose who to trust, your review wall does the selling.

See Use Case

Built by an operator who ran multi-rooftop reputations

Before Frayze, Denis ran the systems that kept six dealership rooftops answering customers and earning reviews at scale. That same 'ask every time, reply every time' discipline is what Frayze installs for you.

See the Need A Car story

Own the Best Reputation in Your Market

Turn on the review engine and fill your Google profile with recent, five-star reviews — automatically.

Looking for pricing? View Plans